Refund policy

All items are final sale unless damaged. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for us to fix the damaged product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at westandkoedesigns@gmail.com. Please note that returns will need to be sent to the following address: 6053 Scenic Links Schertz TX, 78108.
You can always contact us for any return question at westandkoedesigns@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is  damaged, so that we can evaluate the issue and make it right. I will fix items for free as long as the item is sent back within 30 days of receiving it.

Handmade & Natural Stone Notice: Because each West & Koe Designs piece is handmade and many of our designs feature natural stones, slight variations in color, shape, size, and matrix are expected. These variations are part of what makes each piece unique.

Jewelry Care: sterling silver can naturally tarnish, stones should be kept away from chemicals/water when appropriate, and pieces should be stored carefully.

Non-returnable items: Customs cannot be returned as the materials purchased to make your items are specifically purchased for you and your design. If you receive a custom piece and it is damaged, I will fix it for free as long as it is returned within 30 days of receiving the item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Custom Orders: Custom and personalized pieces are created specifically for you and are final sale once production has begun. Please review all requested details carefully before approving your order.

Refunds: No refunds unless the item you received is damaged and NOT able to be fixed.