Shipping policy

All West & Koe Designs pieces are carefully packaged and shipped with care.

Processing Time
Please allow 1-3 business days for ready-to-ship orders to be processed before shipment. Custom or made-to-order pieces may require additional processing time.

Shipping Times
Once your order has shipped, delivery times will depend on the shipping carrier and destination. Shipping estimates provided at checkout are estimates only and are not guaranteed.

Tracking
Tracking information will be provided once your order has shipped.

Shipping Delays
Once a package has been accepted by the shipping carrier, West & Koe Designs is not responsible for carrier delays, weather-related delays, or other circumstances outside of our control.

Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout. Please contact us as soon as possible if you notice an error. If the order has already shipped, we may not be able to make changes.

Lost or Missing Packages
If your tracking shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first and check with household members or neighbors. West & Koe Designs is not responsible for packages that are lost or stolen after being marked delivered.

Returned Packages
If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order resent.

Custom Orders
Custom and personalized orders may have longer processing times. Any estimated processing time will be communicated before or during the ordering process.

Questions
If you have any questions about your order or shipping, please contact us at westandkoedesigns@gmail.com.